September 27, 2018

Our All New Online Mortgage Experience Is Here

We’ve made enhancements to our online mortgage experience, including:
  • Multi-factor authentication for increased security
  • Improved self-service and payment scheduling
  • Access to educational information
  • Continued access to payment history and general loan information
  • And more!
If you haven’t logged in to set up your account and re-enroll, there are a few steps you’ll need to take.

Step 1: Re-create your user name and password
To do this, you’ll need to have your loan number and social security number. Your loan number can be found:
  • On your mortgage statement
  • On your credit union statement—estatement within online banking under services or your printed statement.
  • Contact Mortgage Services at (844) 754-6280 x 9929

Step 2: Confirm your statement preference
To set up electronic statements, or to continue receiving them by mail, you’ll need to re-enroll within the new MyLoans portal.

Step 3: Review your notifications
To continue receiving notifications about your mortgage, you must verify and reenroll within the new MyLoans portal.

Step 4: Verify payments
Make sure any one time payments you scheduled are reflected. Recurring payments were not impacted. Please note: Payments made on a weekend or holiday will be reflected after one full business day.

Important Notice:
Due to scheduled maintenance, you will not be able to access MyLoans to make an unscheduled payment from 6:00 am – 9:00 pm on Sunday, October 7. We apologize for any inconvenience this may cause.

If you need assistance or have questions please call our Mortgage Servicing Department at (844) 754-6280 x9929 or visit

Monday - Thursday | 9 a.m. - 5:30 p.m.
Friday | 9 a.m. - 6 p.m.
Saturday | 9 a.m. - 1 p.m.