December 2, 2013

Traveling during holidays?

How to watch your back in the digital age...

The holidays will see many of us traveling to distant destinations. But because new surroundings are often unfamiliar, our vulnerability to fraud rises, especially with ATM use. Criminals exploit this unfamiliarity to take advantage of the unwary.

Learn to spot a “skimming” device.
Skimmers are devices criminals attach to ATMs to steal account numbers and passwords from customers. These devices usually cover the card reader, and may look out of place. They’re usually installed on low-traffic ATMs during off-peak hours, to avoid detection. If any ATM looks suspect in any way, do not use the ATM.

How to avoid being defrauded

  • Sign up for eAlerts (text or email) that notify you when your account has been accessed. Log in to LMCU Home Banking, select the Other Services tab and choose the Modify eAlerts option. Call our member service center at (616) 243-9790 with any questions.
  • Use your debit card as a credit card so you don’t have to enter a PIN.
  • Use ATMs during high traffic times when risk is lower.
  • Shield the entry keypad from prying eyes when entering account information.

If you’ve been defrauded
If you notice any unauthorized transactions on your account, contact our 24-hour Lost/Stolen Card line immediately at (888) 918-7737. You can also call MasterCard collect at (636) 722-7111, even overseas, and they will accept the charges.

The most effective deterrent to fraud is vigilance. Pay attention to your surroundings. Keep watch over your personal belongings. Be aware of others who seem to be monitoring your movements. If you suspect that any ATM might have been illegally tampered with, simply walk away from the ATM.